In case of complaint, you can contact the customer service center at 16154, or we are pleased to honor you at the company’s main headquarters, 10 Talaat Harb Street, Evergreen Building, Downtown, or any of the company’s branches, daily from 8 AM until 4 PM from Sunday to Thursday (except for vacations and official holidays).One of our customer service employee will record your complaint and discuss it with follow-up and reply to you.
We always strive to provide the best level of service to our customers, and we will spare no effort to discuss your complaint as soon as possible.
Incase of unreaching a suitable solution that satisfies the customer regarding his complaint, he has the right to submit a complaint to the FRA.
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