In case of any complaint, you may contact the Customer Service Center at 16154, or visit us at the company’s main headquarters at 10 Talaat Harb Street, Evergreen Building, Downtown, or at any of the company’s branches, from Sunday to Thursday, between 8:00 AM and 4:00 PM (excluding official holidays and vacations).
We always strive to provide the best level of service to our customers, and we will spare no effort to discuss your complaint as soon as possible.
In case the complaint handling period expires, or the company fails to resolve the complaint, or the client is not satisfied with how the complaint was handled within the company, the client has the right to escalate their complaint to the Financial Regulatory Authority (FRA) through the Complaints Portal:
Enter Your Information and a Customer Service Representative Will Contact You
